Payment is due before your first coaching session. You will be charged either the paid-in-full amount, or the monthly amount.

At the end of your twelve week plan, sessions will automatically be billed monthly at the hourly rate, or you are welcome to pay in advance for another 12 weeks.

If more than the purchased sessions are scheduled in a one month period (e.g. in the event of a month with 5 weeks,) they will be billed upon time of service at the session rate associated with your package.

Sessions are non-refundable and expire 60 days from the date of purchase. Sessions can be transferred or rescheduled to avoid being forfeit if done with 24+ hours notice prior to the scheduled session time.

If your coach is unavailable for a reschedule time we will work to accommodate your sessions with another specialist at Forest Coaching and Studios. 

If you choose to discontinue or change your coaching plan with Forest Coaching and Studios, you may do that at any time with notice by FIVE DAYS prior to your next billing date.

24-Hour Cancellation Policy and Contact Information:

In order to respect our coaches' time and your coaching schedule, we have a 24 hour cancellation policy for schedule changes and session reschedules.

We understand that "life happens," and each client is allowed one late notification per 12 months. Subsequent changes with less than 24 hours notice will be considered a late cancellation and will be charged the full session fee/have that session deducted from their monthly plan.

Should you need to reach us for scheduling:

1. Email [email protected] or call/text (608) 205-8266. Emails and calls will be returned within 24 hours M-F and within 48 hours Sat-Sun.

2. If you need to make a change and are within 24 hours of your appointment, we ask that you also reach out to your coach via their Forest Coaching cell/email.

Late Arrivals:

Arriving more than 15 minutes late to a session without notice is considered a no-show and treated as a late cancellation.

I understand that I can expect:

High quality coaching, focused attention and firm compassion. We intentionally structure daily client load and are dedicated to continuing education and self-care in order to ensure the quality of your care and coaching time. We will be present in session and provide truth in love.

Open communication, boundaries and consistency. We'll be honest about what we see in you, what we think you're capable of and the work we believe it will take to achieve your goals. 

Consistent, inspired sessions with a team of coaches that cares about you. We coordinate notes, share ideas, work together and will do our best to ensure a trained, connected coach is available to you if your usual coach is out of town.

I understand that my coaches expect:

Commitment to myself. This includes a commitment outside of the studio with homework and drills. Remember that change is both exciting and challenging, and success requires consistency and willingness to be flexible. 

Open communication. It is your responsibility and right to tell us openly if your goals change, if you are uncomfortable with a movement or suggestion, or would just have more fun if we shifted focus. Your experience matters and informs our decisions about your training - having clear, continuous information allows us to help you best.

Cancellation and Refunds.

Right to Cancel. You are permitted to cancel this contract until midnight of the 3rd operating day after the date on which you signed the contract. If the facilities or services that are described in the contract are not available at the time you sign the contract, you have until midnight of the 3rd operating day after the day on which you received notice of their availability, to cancel the contract. If within this time period you decide you want to cancel this contract, you may do so by notifying Forest Coaching & Studios by any writing mailed or delivered to Forest Coaching & Studios at the address shown on the contract, within the previously described time period. If you do so cancel, any payments made by you, less a user fee of no more than $3 per day of actual use, will be refunded within 21 days after notice of cancellation is delivered, and any evidence of any indebtedness executed by you will be canceled by Forest Coaching & Studios and arrangements will be made to relieve you of any further obligation to pay the same.

If any of the facilities or services described in this contract become unavailable or are no longer fully operational, before full receipt of the services and use of facilities for which the buyer contracted, the buyer is liable for only that portion of the total consideration proportional to the elapsed time portion of the contract at the time of the unavailability. The buyer is entitled to a refund of any other funds already paid.

If the buyer is unable to make use of or receive the center services contracted for because of death or disability, the buyer is liable for only that portion of the total consideration proportional to the elapsed time portion of the contract at the time of the death or disability.